How Leaders Fail Their Followers
Deepak Bhootra
CEO
Jabulani Consulting LLC
How Leaders Fail Their Followers
Mentoring, coaching, and my own experience have given me a unique vantage point to capture employees’ most common complaints about what they feel leadership should do better to make them feel valued. The inverse of that is disengagement. These things consume a lot of energy and are a drag on efficiency. Dear leader, please eliminate them with a vengeance!
1 Clarify Performance Expectations
- Set SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals to minimize confusion and align team efforts.
- Implement regular check-ins to provide feedback on progress towards goals; organizations using weekly check-ins see a 20% increase in accountability.
- Utilize visual management tools, like dashboards, to communicate objectives.
2 Eliminate Organizational Power Struggles
- Implement team-based goals to boost collaboration, increasing productivity by up to 25%.
- Establish transparent criteria for promotions and resources to foster trust, which can lead to up to 50% higher employee satisfaction ratings.
- Encourage open discussions about power dynamics to promote inclusivity.
3 Streamline Administrative Policies
- Review and revise existing policies to eliminate redundancies. Organizations that streamline processes can see efficiency gains of 30-50%.
- Encourage employees to provide feedback on unnecessary rules, fostering a culture of continuous improvement.
- Implement a ‘fail fast, learn fast’ approach, where non-essential rules are tried and tested before full implementation.
4 Optimize Meeting Productivity
- Limit meeting times and use agendas to keep discussions focused, as organizations that do this see a reduction in meeting times by 20-50%.
- Implement a no-meeting day policy once a week to give employees uninterrupted time to focus on their work.
- Use technology tools that facilitate asynchronous communication, reducing the need for frequent meetings.
5 Stabilize Change Management
- Develop a structured change management process to guide employees through transitions effectively, which can enhance acceptance rates by over 70%.
- Communicate the reasons behind changes clearly to reduce uncertainty and improve overall morale.
- Recognize and celebrate small successes during transitional phases to maintain momentum.
6 Foster External Competition
- Cultivate a mindset focused on industry benchmarks and external market performance rather than internal rivalries, improving overall performance.
- Encourage cross-departmental collaboration on external projects to align organizational interests and resources.
- Establish reward systems based on collective success metrics against competitors.
7 Promote Transparency
- Encourage leaders to share challenges and failures to foster a culture of honesty; this can boost employee trust by nearly 50%.
- Implement regular town hall meetings where leadership shares the truth behind business developments.
- Develop a platform for anonymous employee feedback to surface concerns regarding leadership honesty.
8 Ensure Fairness and Equity
- Conduct regular audits of policies to identify and rectify inequitable practices that may discourage employee engagement.
- Create a task force dedicated to diversity and inclusion, improving overall perceptions of fairness.
- Implement a dispute mediation process to ensure all voices are heard and considered.
9 Encourage Employee Creativity
- Develop a structured idea submission process that recognizes and rewards innovative suggestions from employees.
- Host regular brainstorming sessions to reflect on employee ideas and demonstrate validity or provide constructive feedback.
- Create “innovation days” where employees can work on their ideas without the constraints of their usual roles.
10 Shift from Critique to Constructive Feedback
- Train managers to provide constructive feedback that encourages growth rather than discouragement, enhancing performance.
- Foster a culture where mistakes are viewed as learning opportunities, which can boost creativity and problem-solving by 60%.
- Regularly recognize and celebrate employees’ successes to balance constructive feedback.
11 Leverage Employee Talents
- Conduct skills assessments to understand individual strengths and align tasks accordingly, increasing job satisfaction by up to 40%.
- Implement cross-training programs where employees can showcase and develop underutilized skills.
- Create opportunities for career development that align with employees’ passions and capabilities.
12 Appreciate Employee Contributions
- Develop recognition programs that regularly highlight employee contributions, increasing morale and loyalty.
- Schedule one-on-one meetings with employees to personally acknowledge their hard work and contributions.
- Create a ‘thank you’ channel or system where peers can publicly appreciate each other’s efforts.
13 Empower Employee Autonomy
- Delegate responsibilities to teams, allowing employees to make decisions related to their work for faster results.
- Offer training in decision-making and problem-solving to build confidence among employees.
- Monitor outcomes versus traditional control methods to highlight the benefits of autonomy.
14 Maintain Benefits and Privileges
- Consistently communicate benefits and policies to prevent misunderstandings and foster trust in leadership.
- Involve employees in discussions about changes to benefits to enhance buy-in and minimize negativity.
- Establish a baseline for benefits that reflects employee expectations and industry standards.
15 Foster a Culture of Quality Work
- Encourage a quality-first mentality, empowering employees to prioritize high standards without excessive bureaucracy.
- Recognize and reward quality achievements to reinforce the importance of craftsmanship to the organization.
- Provide training and resources to promote skills development to improve work quality.